Refund Policy for Out of State Deals

14-Day Trial Period Policy for Out-of-State Vehicle Purchases

We are pleased to offer a 14-day trial period for customers who purchase used vehicles that are shipped out of state.

The 14-day trial period begins on the date the customer takes physical delivery of the vehicle, as confirmed by the delivery receipt or carrier documentation. During this period, the customer has the opportunity to inspect and evaluate the vehicle under normal driving conditions.

If the customer chooses to return the vehicle within the 14-day trial period, they must notify the dealership in writing before the end of the 14th day. The vehicle must be returned in the same condition as received, with no excessive wear, damage, or modifications, and with all original documents, accessories, and equipment included.

This trial period is void if the vehicle is subjected to misuse, negligence, racing, commercial use (unless previously agreed), or involved in an accident during the trial period.

If during that trial period the customer is not completely satisfied with the vehicle itself, a full amount refund is issued within 2 days from the request.

Stevens Creek Showcase is responsible for all the costs associated with shipping back the vehicle from the customer's location

Engine

Coverage includes the cylinder block, cylinder heads and internal components; crankshaft and camshaft bearings; connecting rods and pistons; valve train components; timing gears, chain or belt, and timing cover; oil pump and housing; intake and exhaust manifolds; flywheel; water pump; harmonic balancer; valve covers; oil pan; engine mounts; and turbocharger or supercharger housings with internal parts.

Fuel Delivery System

Includes the fuel pump, EFI sensors and control units, fuel pressure regulators, fuel sending unit, and diesel injection pump.

Transmission / Transaxle / Transfer Case

Covers the transmission case and internal components; input/output shafts; clutches; bands; governor; thrust bearings and washers; torque converter; modulator; mounts; solenoid pack; electronic control unit; and oil pan.

Front-Wheel Drive System

Includes the final drive housing and internal components; axle shafts and bearings; CV joints; differential; and housing.

Rear-Wheel Drive System

Coverage includes axle shafts and bearings; drive axle housing and internal components; side and pinion gears; limited-slip components; propeller shafts; universal joints; center support bearings; and yokes.

Brake System

Includes the master cylinder, brake booster, wheel cylinders, and disc brake calipers.

Electrical System

Covers the starter motor and solenoid, alternator or generator, voltage regulator, wiper motors, ignition switch and lock cylinder, ignition control module, distributor, and emergency flasher switch.

Air Conditioning System (Factory-Installed)

Includes the compressor, clutch and bearing, condenser, evaporator, accumulator, receiver-drier, system switches, and the programmer.

Acknowledgment

This Limited Warranty is provided alongside rights established under applicable consumer protection laws. By signing the purchase agreement, the purchaser confirms they have reviewed and accepted these warranty terms.

Eligibility

Coverage applies only to vehicles 10 model years old or newer with odometer readings between 0 and 100,000 miles at the time of purchase.

Exclusions from Coverage

This Limited Warranty does not cover: routine maintenance and wear items (oil changes, filters, wiper blades, brake pads, belts, tires, bulbs, etc.); damage from accidents, misuse, neglect, poor maintenance, unauthorized repairs, or modifications; costs for towing, rentals, lodging, or alternate transportation; vehicles used for commercial, ride-sharing, delivery, racing, off-road, or other non-standard purposes; indirect or consequential damages from failure of a covered part; damage from natural disasters, fire, theft, vandalism, or similar events.

Duration of Coverage

This Limited Warranty is valid for 14 months from the purchase date or 14,000 miles, whichever occurs first. Coverage applies only to the original purchaser and is non-transferable.

Filing a Warranty Claim

To initiate a claim, you must contact Stevens Creek Showcase directly. The vehicle must be inspected at an authorized Stevens Creek Showcase service center. Repairs must be performed by certified or approved technicians. Unauthorized repairs or modifications void the warranty.

Out-of-State Buyers

Stevens Creek Showcase collaborates with official dealers and authorized repair facilities to service out-of-state customers. If a covered component fails within 14 months or 14,000 miles, Stevens Creek Showcase pays repair costs only when performed by official dealers of the vehicle’s manufacturer.

Eligible dealer networks include (but are not limited to): GM (Cadillac, Chevrolet, Buick, GMC), Stellantis (Dodge, RAM, Chrysler, Jeep, Fiat), Ford/Lincoln, Toyota/Lexus, Honda/Acura, Nissan/Infiniti, Hyundai/Kia/Genesis, Volkswagen/Audi/Porsche/Bentley/Lamborghini, BMW/MINI/Rolls-Royce, Mercedes-Benz/Smart, Jaguar/Land Rover, Volvo, Subaru, Mazda.

Repairs by non-authorized providers are not covered.

Limitation of Liability

The responsibility of Stevens Creek Showcase is limited solely to repair or replacement of defective covered parts. Stevens Creek Showcase is not liable for incidental, consequential, or indirect damages, including loss of vehicle use.

14-Day Trial Period

The purchaser is granted a 14-day trial period from the date of purchase or delivery. The vehicle may be returned within this period if it remains in the same condition. Excessive mileage or damage may result in deductions. All return requests must be initiated within the 14-day period by contacting Stevens Creek Showcase customer service.